Returns & Refund Policy

At TheRightPrice, we are committed to delivering a premium experience. This policy outlines your rights and our procedures regarding returns, cancellations, and refunds.

 

 

1. European Union – Right of Withdrawal (Cooling-Off Period)

 

If your order is delivered within the European Union, you are entitled to a 14-day cooling-off period in accordance with applicable consumer protection laws.

This means:

• You have the right to cancel or return your order within 14 days of receiving the item
• No justification is required

Conditions for eligibility:

To qualify for a return under this provision, the item must be:

• Unworn, unused, and in its original condition
• Returned with all original tags attached
• In the original packaging
• Accompanied by proof of purchase (receipt or order confirmation)

We reserve the right to refuse returns that do not meet these conditions.

 

 

2. Return Process

 

To initiate a return, you must contact us at:

therightprice.co.uk@gmail.com

Returns must be authorised prior to being sent. Unauthorised returns may not be accepted.

Customers are responsible for:

• Ensuring the item is securely packaged
• Using a trackable shipping method

We are not responsible for returns lost in transit.

 

3. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

• Your refund will be issued to your original payment method
• Refunds are processed within 10 business days of approval

Please note:

• Your bank or card provider may require additional time to process the refund
• If more than 15 business days have passed since approval, please contact us at the email above

 

4. Exclusions & Limitations

The right to return does not apply where:

• Items show signs of use, wear, or damage
• Tags or original packaging are missing
• The return is requested outside the permitted timeframe

We reserve the right to partially refund or refuse refunds where items are not returned in their original condition.

 

 

5. Strict 30-Day Limitation

Notwithstanding the above:

 

• No returns or refunds will be accepted after 30 days from the date of delivery under any circumstances
• All claims must be made within this 30-day period

After this timeframe, the sale is considered final and non-refundable

6. Interaction with Shipping Policy

Please note:

• The 14-day cooling-off period begins only upon delivery, not during transit
• As stated in our Shipping Policy, no refunds or cancellations are permitted while an item is in transit (up to 30 days)

7. Policy Acceptance

By placing an order with [Your Business Name], you acknowledge and agree to:

• The EU 14-day withdrawal rights (where applicable)
• The strict conditions for returns
• The absolute 30-day limit on all returns and refunds
• The restriction on refunds during transit